Manager, Digital Development at City National Bank Oakland, CA 94601
WHAT IS THE OPPORTUNITY?This position is the most senior manager responsible for online and mobile technology development for City National Bank.
The emphasis of the role is software development and maintenance of highly available, client-facing, online and mobile software.
In addition, the position will be responsible for assisting with driving a highly available infrastructure to support these client-facing systems (i.
e.
the role will own development, own support and influence infrastructure).
Over time, the role may expand to include internally focused online & mobile development as well.
This position will manage a team of developers consisting of bank colleagues, contractors, onshore/offshore staff and vendor staff to effect delivery.
This role will work closely with the Digital Channels business team, Enterprise Architecture, Infrastructure and other teams both inside and outside the bank to deliver solutions.
The role will also work closely with numerous vendors (cloud, software, etc.
) and bank partners to deliver solutions.
Technology & Innovation DivisionAs a member of City Nationals Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues.
This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.
WHAT WILL YOU DO?Manage the team:
Hire, retain & ensure the engagement of a highly effective team of web and mobile developers and application support staff leveraging FTEs, contract staff, onshore/offshore and 3rd party consultants as appropriate.
Drive delivery:
Working with members of the Digital Channels Team and others, drive delivery of high-quality code to meet project requirements.
Ensure that ongoing application support issues are promptly addressed.
Drive productivity balanced with quality and time-to-market.
Improve the system &
Experience:
Influence and help lead continuous evolution of the architecture, technical design and strategy of CNBs online and mobile properties.
Drive continuous improvement of the technology platform and development process.
Evaluate and introduce tools and techniques to improve delivery of software and the resiliency of systems.
Ensure that CNB leverages leading edge tools as appropriate.
Working with CNB & vendor infrastructure teams, ensure that CNB has appropriate HA capabilities to meet up-time and resiliency requirements while also ensuring website and mobile app performance is optimized.
Manage production:
Participate in production incident resolution to resolve high-criticality incidents and ultimately reduce incidents, improve MTTR and drive towards higher availability.
Administrative tasks:
Budgeting, staff administration, etc.
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City Nationals PRIDE statement.
WHAT DO YOU NEED TO SUCCEEDMust-Have Minimum of ten years of web-based online technology deliveryMinimum of five years of native mobile technology delivery (iOS and/or Android)Minimum of ten years of staff management experienceSkills and KnowledgeBachelors DegreeSignificant online technology delivery, ideally with a focus on financial servicesSignificant native mobile technology delivery (iOS and Android) ideally with a focus on financial servicesTen or more years of staff management experienceSignificant financial services/banking/wealth experienceMinimum of ten years of web-based online technology deliveryTen or more years of native mobile technology delivery (iOS and/or Android)Agile development experienceTen or more years of application development experienceGeneral knowledge of current tools, techniques and technologies in web & mobile developmentNative iOS DevelopmentNative Android developmentAdobe AEM (ideally) or other CMSCloud hosting & management (AWS, Azure)Web & mobile developmentStaff managementStaff development & coachingCollaboration with business & technical partnersTechnology strategyTechnology architectureHigh-availability system designCommunicate effectively to junior and the most senior levels of the organization including business and technology leadersAddress conflict constructively and expediently with positive outcomes for all participantsHold peers accountable in a constructive way (i.
e.
without blaming)Influence engineers to senior executivesCreate and drive towards a long-term technology strategy leveraging a series of discrete projects to implement the required technologyAssist with general infrastructure design to support an HA environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
The emphasis of the role is software development and maintenance of highly available, client-facing, online and mobile software.
In addition, the position will be responsible for assisting with driving a highly available infrastructure to support these client-facing systems (i.
e.
the role will own development, own support and influence infrastructure).
Over time, the role may expand to include internally focused online & mobile development as well.
This position will manage a team of developers consisting of bank colleagues, contractors, onshore/offshore staff and vendor staff to effect delivery.
This role will work closely with the Digital Channels business team, Enterprise Architecture, Infrastructure and other teams both inside and outside the bank to deliver solutions.
The role will also work closely with numerous vendors (cloud, software, etc.
) and bank partners to deliver solutions.
Technology & Innovation DivisionAs a member of City Nationals Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues.
This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.
WHAT WILL YOU DO?Manage the team:
Hire, retain & ensure the engagement of a highly effective team of web and mobile developers and application support staff leveraging FTEs, contract staff, onshore/offshore and 3rd party consultants as appropriate.
Drive delivery:
Working with members of the Digital Channels Team and others, drive delivery of high-quality code to meet project requirements.
Ensure that ongoing application support issues are promptly addressed.
Drive productivity balanced with quality and time-to-market.
Improve the system &
Experience:
Influence and help lead continuous evolution of the architecture, technical design and strategy of CNBs online and mobile properties.
Drive continuous improvement of the technology platform and development process.
Evaluate and introduce tools and techniques to improve delivery of software and the resiliency of systems.
Ensure that CNB leverages leading edge tools as appropriate.
Working with CNB & vendor infrastructure teams, ensure that CNB has appropriate HA capabilities to meet up-time and resiliency requirements while also ensuring website and mobile app performance is optimized.
Manage production:
Participate in production incident resolution to resolve high-criticality incidents and ultimately reduce incidents, improve MTTR and drive towards higher availability.
Administrative tasks:
Budgeting, staff administration, etc.
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City Nationals PRIDE statement.
WHAT DO YOU NEED TO SUCCEEDMust-Have Minimum of ten years of web-based online technology deliveryMinimum of five years of native mobile technology delivery (iOS and/or Android)Minimum of ten years of staff management experienceSkills and KnowledgeBachelors DegreeSignificant online technology delivery, ideally with a focus on financial servicesSignificant native mobile technology delivery (iOS and Android) ideally with a focus on financial servicesTen or more years of staff management experienceSignificant financial services/banking/wealth experienceMinimum of ten years of web-based online technology deliveryTen or more years of native mobile technology delivery (iOS and/or Android)Agile development experienceTen or more years of application development experienceGeneral knowledge of current tools, techniques and technologies in web & mobile developmentNative iOS DevelopmentNative Android developmentAdobe AEM (ideally) or other CMSCloud hosting & management (AWS, Azure)Web & mobile developmentStaff managementStaff development & coachingCollaboration with business & technical partnersTechnology strategyTechnology architectureHigh-availability system designCommunicate effectively to junior and the most senior levels of the organization including business and technology leadersAddress conflict constructively and expediently with positive outcomes for all participantsHold peers accountable in a constructive way (i.
e.
without blaming)Influence engineers to senior executivesCreate and drive towards a long-term technology strategy leveraging a series of discrete projects to implement the required technologyAssist with general infrastructure design to support an HA environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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