Customer Service Representative I

Company Name:
Transdev
Overview:
Veolia Transportation is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
Responsibilities:
Answers incoming calls to the customer service team.
Receives customer inquiries and complaints.
Answers questions and provides information about services.
Clearly and accurately documents issues.
Resolves customer inquiries relating to transportation; communicates resolution to customers.
Other duties as assigned.
Qualifications:
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, required
Experience Preferred:
Up to 2 years of customer service or basic office experience preferred
Skills and Knowledge Required:
Pleasant telephone voice/manner
Strong written and oral communication skills
Strong listening skills
Ability to remain courteous with difficult or angry customers
Basic computer knowledge/PC experience
Some locations require bi-lingual skills.
Travel requirement
Pre-Employment Requirements:
Must submit to drug testing and a background check
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at
Veolia Transportation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID: 2014-2065
Job Locations: US - CA - Oakland
Posted Date: 9/10/2014
Position Category: Customer Service/Call Center
Internal Code: ..
Internal Reference: 484

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