Operations Control Center Manager
3.
6 5 days ago Full Job Description AC TRANSIT invites applications for the position of:
Operations Control Center Manager SALARY:
$5,006.
15 - $5,978.
50 Biweekly $10,846.
67 - $12,953.
42 Monthly $130,160.
00 - $155,441.
00 Annually OPENING DATE:
02/10/23 CLOSING DATE:
03/10/23 11:
59 PM
Summary:
AC Transit is actively recruiting for the position of Operations Control Center Manager.
Under general direction, plans, organizes, manages, and directs the operations and activities within the assigned District facilities including the Operations Control Center (OCC) and the Salesforce Transit Center (STC).
This is an unrepresented at-will classification.
This is an excellent opportunity to work for the largest bus agency in California, make a difference in our local community and promote AC Transit as a great employer of the East Bay.
In addition to working with some of the best in the business, AC Transit also has an outstanding benefits package that includes pension, medical, dental and vision coverage, flexible spending and 457 savings plan.
REPRESENTATIVE FUNCTIONS:
Plans, organizes, manages, and directs the operations and activities of the OCC and STC; and supervises Transportation Supervisors and other assigned staff to ensure the effective, efficient, and safe operations and delivery of transportation services.
Manages employees of assigned unit(s); selects, trains, develops, mentors, and guides staff in achieving goals and objectives; coaches and develops employees; provides constructive feedback on performance and behaviors; reviews and evaluates work; counsels and handles personnel actions as needed.
Develops and directs the implementation of goals, objectives, work standards, policies, and procedures for the assigned unit(s).
Develops and directs the administration and continuous maintenance of a diverse range of policies, procedures; oversees the establishment and implementation of Standard Operating Procedures (SOPs); monitors associated regulations and policy changes and retrains and/or communicates to all affected workforce.
Ensures that assigned personnel follows the safety standards and maintains accountability for all safety performance measures; ensures compliance with regulatory training requirements; in coordination with other District personnel oversees maintenance and current status of training(s) required by federal, state, and local regulatory agencies.
Develops, administers, and controls the unit's budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs the preparation and implementation of budgetary adjustments.
Convenes meetings on a regularly scheduled basis with the division and road supervision staff.
Continuously monitors and evaluates the efficiency and effectiveness of programs and procedures; assesses and monitors the distribution of work, support systems, and internal reporting; identifies opportunities for improvement; directs the implementation of change.
Serves as a liaison to other District departments, divisions, and outside agencies including The Joint Powers Association (TJPA) to ensure efficient operation of the Salesforce Transit Center (STC).
Contributes to the development and maintenance of the District's Emergency Preparedness Program and Emergency Operations and Business Recovery Plans including program modifications to adhere to regulatory requirements; provides training and annual drills; coordinates activities with other agencies.
Coordinates emergency services during natural disasters, civil disorders, and other emergencies involving city and/or county emergency response teams; attends meetings as necessary; provides staff support to committees, including the Management/Union Safety committee, and task-forces as necessary; negotiates and resolves significant and controversial issues.
Provides oversight of various contracts and vendors for the delivery of services and use agreements; serves as point of contact regarding contractual matters; ensures adherence to contract stipulations.
Provides highly complex assistance to the District's Management and staff; develops and reviews staff reports related to assigned activities and services; presents information to the Board of Directors and various commissions, committees, and boards.
Conducts field assessments of projects, physical sites and a variety of off-site activities including operational landscapes, Bart Bridges/ special event detours, and field restroom accommodations to ensure adherence to safety standards and delivery of high-quality service.
Stays abreast of changing laws, regulations, and procedures pertaining to OCC and assigned areas; best practices and regulatory compliance requirements; communicates business implications, and impact to all key stakeholders including the Board of Directors, executive management, other District staff, and various public and private entities.
Performs related duties as required.
MINIMUM
Qualifications:
Education:
Equivalent to a Bachelor's degree from an accredited college or university in Business, Public Administration or closely related field.
Experience:
Six (6) years of professional-level experience in operations control center management or transportation administration, and two (2) years of which involved supervisory/management experience, preferably in the public transit sector.
ADDITIONAL INFORMATION:
Physical Requirements:
(1) Must maintain the physical condition necessary to assess a variety of field activities, including the ability to:
safely drive a District issued automobile; enter and exit bus vehicle quickly and frequently; stand, walk, and climb bus stairs frequently; grasp, lift, hold,and manipulate light items under twenty (20) pounds frequently, such as laptop computers, cell phones, clipboards and writing implements; and stoop, bend, squat, climb, kneel, and twist frequently.
(2) Must maintain the physical ability necessary to perform tasks in an office setting, operating multiple computers, keyboards, and other peripheral equipment.
THIS POSITION IS AN UNREPRESENTED AT-WILL POSITION The Selection Process:
The Human Resources department must receive a completed online application by the filling date.
If this recruitment is Continuous, it may be closed at any time without notice.
Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments.
Current District employees must have satisfactory attendance and performance records.
Finalists will be placed on an Eligibility List.
When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
Vaccination Requirement for Candidates Seeking Employment:
Alameda-Contra Costa Transit District has implemented a requirement that requires all candidates for District employment to be fully vaccinated for COVID-19, including variants, prior to being employed by the District, subject to limited exceptions.
AC Transit adopted this vaccination policy as an emergency public health response to mitigate the negative public health consequences associated with increased incidence and test positivity rates and the prevalence of new virus variants, including increased hospitalizations, intensive care unit admissions, and deaths.
As such, candidates seeking District employment will be required to:
(1) be fully vaccinated (two weeks after completion of the entire recommended COVID-19 vaccination series) and (2) submit a copy of their COVID-19 vaccination card prior to their start date, unless a reasonable accommodation request for a medical or religious exemption has been approved.
Benefits:
The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area.
For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status.
We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability.
Most Benefits are effective the first of the month following your hire date.
Employees and eligible dependents have access to the following benefits :
Medical - Choice of two Health Maintenance Organizations (HMOs):
Kaiser Permanente and Health Net.
$10.
00 office visit co-pays; $5.
00 - $35.
00 prescription co-pays.
Dental - MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.
Vision - Vision Service Plan - $10.
00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months - based on the last date of service.
$200 frame allowance or $120 allowance for contact lenses.
Employer paid Basic Life Insurance Employee paid Voluntary Term Life Insurance Employee Assistance Program (EAP) Retirement - employees automatically participate in a lifetime defined benefit plan and have the option to contribute to a 457 deferred compensation plan via payroll deductions.
All employees hired on or after January 1, 2016 may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA).
As such, employee may be required to contribute a small portion of annual income towards the cost of the pension.
Flexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, Transit AC Transit contributes up to $50.
00/month towards an employee's FSA Transit costs Free AC Transit Bus Pass Federal Credit Union Vacation and Sick Leave or Personal Time Off Nine (9) paid holidays; 2 paid floating holidays; 1 paid birthday holiday Tuition Reimbursement - up to $2500 per fiscal year on approved courses Wellness Program AC Transit benefits are negotiated and subject to change based on collective bargaining agreements.
Pension:
All AC Transit employees participate in a lifetime defined benefit pension.
All employees hired on or after January 1, 2016, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA).
As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace:
The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities.
If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace.
Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing.
A final job applicant will be tested for five prohibited drugs:
Cocaine, PCP, Amphetamines, Marijuana and Opiates.
During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing.
Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
Equal Opportunity Employer APPLICATIONS MAY BE FILED ONLINE AT:
http:
//www.
actransit.
org 1600 Franklin Street Oakland, CA 94612 510-891-7148 employment@actransit.
org Position #23-00505 OPERATIONS CONTROL CENTER MANAGER MC Operations Control Center Manager Supplemental Questionnaire 1.
Should you proceed through our recruitment process, are you willing to submit to a pre-employment drug and alcohol test? (Testing is paid for by the District) Yes No 2.
If you do not pass the pre-employment drug and alcohol test according to District standards, you will be disqualified from this recruitment.
Do you understand the statement above? Yes No Required Question jeid-dda09a5e37cf7d42b930b23be90a48b6.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 5 days ago Full Job Description AC TRANSIT invites applications for the position of:
Operations Control Center Manager SALARY:
$5,006.
15 - $5,978.
50 Biweekly $10,846.
67 - $12,953.
42 Monthly $130,160.
00 - $155,441.
00 Annually OPENING DATE:
02/10/23 CLOSING DATE:
03/10/23 11:
59 PM
Summary:
AC Transit is actively recruiting for the position of Operations Control Center Manager.
Under general direction, plans, organizes, manages, and directs the operations and activities within the assigned District facilities including the Operations Control Center (OCC) and the Salesforce Transit Center (STC).
This is an unrepresented at-will classification.
This is an excellent opportunity to work for the largest bus agency in California, make a difference in our local community and promote AC Transit as a great employer of the East Bay.
In addition to working with some of the best in the business, AC Transit also has an outstanding benefits package that includes pension, medical, dental and vision coverage, flexible spending and 457 savings plan.
REPRESENTATIVE FUNCTIONS:
Plans, organizes, manages, and directs the operations and activities of the OCC and STC; and supervises Transportation Supervisors and other assigned staff to ensure the effective, efficient, and safe operations and delivery of transportation services.
Manages employees of assigned unit(s); selects, trains, develops, mentors, and guides staff in achieving goals and objectives; coaches and develops employees; provides constructive feedback on performance and behaviors; reviews and evaluates work; counsels and handles personnel actions as needed.
Develops and directs the implementation of goals, objectives, work standards, policies, and procedures for the assigned unit(s).
Develops and directs the administration and continuous maintenance of a diverse range of policies, procedures; oversees the establishment and implementation of Standard Operating Procedures (SOPs); monitors associated regulations and policy changes and retrains and/or communicates to all affected workforce.
Ensures that assigned personnel follows the safety standards and maintains accountability for all safety performance measures; ensures compliance with regulatory training requirements; in coordination with other District personnel oversees maintenance and current status of training(s) required by federal, state, and local regulatory agencies.
Develops, administers, and controls the unit's budget; directs the forecast of additional funds needed for staffing, equipment, and supplies; directs the monitoring of and approves expenditures; directs the preparation and implementation of budgetary adjustments.
Convenes meetings on a regularly scheduled basis with the division and road supervision staff.
Continuously monitors and evaluates the efficiency and effectiveness of programs and procedures; assesses and monitors the distribution of work, support systems, and internal reporting; identifies opportunities for improvement; directs the implementation of change.
Serves as a liaison to other District departments, divisions, and outside agencies including The Joint Powers Association (TJPA) to ensure efficient operation of the Salesforce Transit Center (STC).
Contributes to the development and maintenance of the District's Emergency Preparedness Program and Emergency Operations and Business Recovery Plans including program modifications to adhere to regulatory requirements; provides training and annual drills; coordinates activities with other agencies.
Coordinates emergency services during natural disasters, civil disorders, and other emergencies involving city and/or county emergency response teams; attends meetings as necessary; provides staff support to committees, including the Management/Union Safety committee, and task-forces as necessary; negotiates and resolves significant and controversial issues.
Provides oversight of various contracts and vendors for the delivery of services and use agreements; serves as point of contact regarding contractual matters; ensures adherence to contract stipulations.
Provides highly complex assistance to the District's Management and staff; develops and reviews staff reports related to assigned activities and services; presents information to the Board of Directors and various commissions, committees, and boards.
Conducts field assessments of projects, physical sites and a variety of off-site activities including operational landscapes, Bart Bridges/ special event detours, and field restroom accommodations to ensure adherence to safety standards and delivery of high-quality service.
Stays abreast of changing laws, regulations, and procedures pertaining to OCC and assigned areas; best practices and regulatory compliance requirements; communicates business implications, and impact to all key stakeholders including the Board of Directors, executive management, other District staff, and various public and private entities.
Performs related duties as required.
MINIMUM
Qualifications:
Education:
Equivalent to a Bachelor's degree from an accredited college or university in Business, Public Administration or closely related field.
Experience:
Six (6) years of professional-level experience in operations control center management or transportation administration, and two (2) years of which involved supervisory/management experience, preferably in the public transit sector.
ADDITIONAL INFORMATION:
Physical Requirements:
(1) Must maintain the physical condition necessary to assess a variety of field activities, including the ability to:
safely drive a District issued automobile; enter and exit bus vehicle quickly and frequently; stand, walk, and climb bus stairs frequently; grasp, lift, hold,and manipulate light items under twenty (20) pounds frequently, such as laptop computers, cell phones, clipboards and writing implements; and stoop, bend, squat, climb, kneel, and twist frequently.
(2) Must maintain the physical ability necessary to perform tasks in an office setting, operating multiple computers, keyboards, and other peripheral equipment.
THIS POSITION IS AN UNREPRESENTED AT-WILL POSITION The Selection Process:
The Human Resources department must receive a completed online application by the filling date.
If this recruitment is Continuous, it may be closed at any time without notice.
Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments.
Current District employees must have satisfactory attendance and performance records.
Finalists will be placed on an Eligibility List.
When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation.
Vaccination Requirement for Candidates Seeking Employment:
Alameda-Contra Costa Transit District has implemented a requirement that requires all candidates for District employment to be fully vaccinated for COVID-19, including variants, prior to being employed by the District, subject to limited exceptions.
AC Transit adopted this vaccination policy as an emergency public health response to mitigate the negative public health consequences associated with increased incidence and test positivity rates and the prevalence of new virus variants, including increased hospitalizations, intensive care unit admissions, and deaths.
As such, candidates seeking District employment will be required to:
(1) be fully vaccinated (two weeks after completion of the entire recommended COVID-19 vaccination series) and (2) submit a copy of their COVID-19 vaccination card prior to their start date, unless a reasonable accommodation request for a medical or religious exemption has been approved.
Benefits:
The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area.
For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status.
We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability.
Most Benefits are effective the first of the month following your hire date.
Employees and eligible dependents have access to the following benefits :
Medical - Choice of two Health Maintenance Organizations (HMOs):
Kaiser Permanente and Health Net.
$10.
00 office visit co-pays; $5.
00 - $35.
00 prescription co-pays.
Dental - MetLife Preferred Provider Organization (PPO) $50 annual deductible per person/$150 per family; $3,000 per person annual maximum; preventative care covered at 100%; basic and major care covered at 90%; $4,000 lifetime maximum orthodontia covered at 50%.
Vision - Vision Service Plan - $10.
00 copay; eligible for an exam, lenses, frames or contact lenses every 12 months - based on the last date of service.
$200 frame allowance or $120 allowance for contact lenses.
Employer paid Basic Life Insurance Employee paid Voluntary Term Life Insurance Employee Assistance Program (EAP) Retirement - employees automatically participate in a lifetime defined benefit plan and have the option to contribute to a 457 deferred compensation plan via payroll deductions.
All employees hired on or after January 1, 2016 may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA).
As such, employee may be required to contribute a small portion of annual income towards the cost of the pension.
Flexible Spending Accounts (FSA) for Health Care, Dependent Care, Parking, Transit AC Transit contributes up to $50.
00/month towards an employee's FSA Transit costs Free AC Transit Bus Pass Federal Credit Union Vacation and Sick Leave or Personal Time Off Nine (9) paid holidays; 2 paid floating holidays; 1 paid birthday holiday Tuition Reimbursement - up to $2500 per fiscal year on approved courses Wellness Program AC Transit benefits are negotiated and subject to change based on collective bargaining agreements.
Pension:
All AC Transit employees participate in a lifetime defined benefit pension.
All employees hired on or after January 1, 2016, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA).
As such, he/she may be required to contribute a small portion of annual income towards the cost of his/hers District pension.
ADA Compliant and Drug Free Workplace:
The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities.
If you have a need for an accommodation, please call Human Resources at (510) 891-4783.
The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace.
Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.
In accordance with federal requirements, all job applicants selected for appointments in a safety sensitive position are subject to pre-employment drug and alcohol testing.
A final job applicant will be tested for five prohibited drugs:
Cocaine, PCP, Amphetamines, Marijuana and Opiates.
During employment, employees holding safety sensitive positions are subject to random, reasonable suspicion, post-accident, return-to-duty, and follow-up drug and alcohol testing.
Additionally, in the event of an absence of more than 90 days from a safety sensitive position, pre-employment drug testing will be performed.
Equal Opportunity Employer APPLICATIONS MAY BE FILED ONLINE AT:
http:
//www.
actransit.
org 1600 Franklin Street Oakland, CA 94612 510-891-7148 employment@actransit.
org Position #23-00505 OPERATIONS CONTROL CENTER MANAGER MC Operations Control Center Manager Supplemental Questionnaire 1.
Should you proceed through our recruitment process, are you willing to submit to a pre-employment drug and alcohol test? (Testing is paid for by the District) Yes No 2.
If you do not pass the pre-employment drug and alcohol test according to District standards, you will be disqualified from this recruitment.
Do you understand the statement above? Yes No Required Question jeid-dda09a5e37cf7d42b930b23be90a48b6.
Estimated Salary: $20 to $28 per hour based on qualifications.
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