Office - Customer Service Representative
2.
8 Oakland, CA Oakland, CA Full-time Full-time Estimated:
$41.
3K - $52.
3K a year Estimated:
$41.
3K - $52.
3K a year 16 hours ago 16 hours ago 16 hours ago SUMMARY / OBJECTIVE:
The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery.
Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.
DUTIES AND
Responsibilities:
Manage new and exiting customer accounts to assure accurate and timely delivery Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
in a courteous and effective manner Serves as a liaison and provides follow up with other departments to ensure service standards are being met Communicates customer feedback to management including any signs of dissatisfaction Oversees all paperwork associated with orders and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements for each account Perform all other duties and projects that may be assigned KNOWLEDGE, SKILLS and WORK EXPERIENCE :
HS diploma or equivalent required Minimum 1-2 years of experience in logistics and transportation, preferred Strong computer knowledge including MS Office applications.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Oakland, CA Oakland, CA Full-time Full-time Estimated:
$41.
3K - $52.
3K a year Estimated:
$41.
3K - $52.
3K a year 16 hours ago 16 hours ago 16 hours ago SUMMARY / OBJECTIVE:
The Customer Service Representative must have the ability to troubleshoot and become first point of contact for PCC's customers seeking help with timely delivery.
Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results-oriented solutions.
DUTIES AND
Responsibilities:
Manage new and exiting customer accounts to assure accurate and timely delivery Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
in a courteous and effective manner Serves as a liaison and provides follow up with other departments to ensure service standards are being met Communicates customer feedback to management including any signs of dissatisfaction Oversees all paperwork associated with orders and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements for each account Perform all other duties and projects that may be assigned KNOWLEDGE, SKILLS and WORK EXPERIENCE :
HS diploma or equivalent required Minimum 1-2 years of experience in logistics and transportation, preferred Strong computer knowledge including MS Office applications.
Estimated Salary: $20 to $28 per hour based on qualifications.
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